Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Wokingham | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our online pharmacy weight loss clinic services.

Who We Are

Pharmacy Weight Loss Wokingham is a GPhC registered online pharmacy (GPhC No. 9012511) serving patients in Wokingham and across the UK. We act as the data controller for all personal information collected through our website and services.

What Data We Collect

We collect the following categories of personal data when you register, consult, or order through our service:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, height, BMI, and information provided during your consultation
Payment data: billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and arrange delivery of approved medications (delivered within 1 working day of pharmacist approval)
To maintain accurate and up-to-date patient records as required by pharmacy regulations
To communicate with you about your treatment, orders, and any safety-related information
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and services

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services by a regulated health professional.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: necessary for the website to function correctly
Analytics cookies: help us understand visitor behaviour so we can improve our service
Functional cookies: remember your preferences to personalise your experience

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Delivery partners: your name and address are shared with our courier to fulfil your order
Payment processors: billing information is processed securely by our payment provider
Healthcare professionals: where clinically necessary, relevant health information may be shared with your GP or other treating clinicians
Regulatory bodies: we may be required to share information with the GPhC, MHRA, or other regulatory authorities to comply with our legal obligations
IT and platform providers: third-party service providers who support the operation of our website and systems, bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by law.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on secure, encrypted systems with restricted access limited to authorised pharmacy staff only.

Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Wokingham
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.